Perform on-going assessments of PODs quality system effectiveness. Develop long-range vision based on identified performance gaps, emerging customer requirements and external benchmarking. PODs quality system includes: corrective and preventive action, internal auditing, document control, control of records, process control, cost of quality, lab testing, etc.
To ensure on a global basis that all bids are developed and issued to a consistent level of quality and within an acceptable level of risk. To work closely with divisional and vertical practices and global service lines to promote consistent standards and practices for managing risk in new and emerging business sectors.
The Manager, Service Assurance will be responsible for development of Operations and Support frameworks across for the Carrier Operations Service Management organization to ensure best practices are shared and consistently followed across Managed Services and Support engagements.
The incumbent will be responsible for the Retail Lending Operations Quality Assurance function (QA) within U.S. Independent Controls (IC), which covers Retail Lending Originations and Retail/Small Business Lending Servicing.