In this role, you will process and monitor transactions, perform audit / reconciliation activities and / or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.
In this role, the selected candidate will respond to, research and resolve trouble reports and system alarms to determine problem severity and diagnose, determine and execute appropriate response actions.
As a member of the On Site Service (OSS) team associate will provides quality support with a high degree of customer service, technical expertise and timeliness. This position has frequent contact with users, peers and managers through telephone support (help desk) and field support (service requests and on site problem resolution).
In this role, the selected candidate formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
In this role, you will researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily.