Responsible for gathering business requirements, coordinating and managing tasks for small projects or as part of a larger project management group, process documentation (current and future state), training, documentation, and customer support.
Responsible for working with all levels of the business and the development team to establish, promote, and enforce architectural guidelines as well as assist in the implementation and problem resolution of existing applications and requests.
Assist in the creation and running of reports for the company; maintains confidentiality of patient and competitive information; complete required reporting and accounting of time and expenses within the required timeframe.
Participate in meetings with finance and accounting staff to understand and implement budget, reporting and accounting changes; develop desk procedures on how to execute regularly occurring weekly and month end tasks.
This role also supports strategic enterprise call routing initiatives that are a result of Risk & Control approved projects and technology infrastructure decisions necessary to support CCB Call Centers and the Service Transformation Roadmap over the next several years.