Perform complex operational tasks that include support of various types of applications used in a web infrastructure, analysis of the root cause of any problem issues, resolution of any application problems and escalation of any irresolvable issues to the vendor as necessary.
You will collaborate with content leads within internal business partner departments (such as field marketing, business systems, sales operations, learning & development, customer experience, etc.) to develop content strategy. You will participate in content migration and any other content management efforts, train departmental content leads on taxonomy and tagging, and test/refine process development and content quality governance.
This position is for an entry level System Administrator in IT Infrastructure Rapid Platforms & Services Group. The administrator will provide technical product support including responses to user questions, installation, testing, problem diagnosis, tracking, resolution, and routine maintenance with moderate direction from senior staff.
This position will require a high degree of skill in balancing user and system requirements, task prioritization, and the ability to work independently to ensure general service availability for a multitude of customer-driven developmental efforts.
Perform ISV (Independent Software Vendors) product functionality comparisons, de-commissioning of existing products, installation of new products and transitioning products from test to quality assurance and production environments.