The TSM performs a variety of tasks and functions as a key team member across multi-departmental projects and takes full accountability for the technical reporting, and recommendations for execution based on these criteria.
The Service Operations Manager is responsible for leading and coordinating the delivery of projects that fall within their specified region and Line Of Business (LOB) to ensure client satisfaction and the successful and profitable implementation of projects.
In this role, the selected candidate must have a strong interpersonal skills required to effectively communicate with clients and vendors; new business development skills and the ability to grow our footprint with existing customers is essential.
The Sales and Service Manager is responsible for supervising branch employees and interviews, selects and trains new employees, sets and adjusts pay rates and work hours, directs daily work, monitors and implements compliance measures, administrates discipline , evaluates performance and makes hiring and termination recommendations.
In this role, the selected candidate will partner with the senior team members to identify the clients key initiatives, providing solutions to ensure our C-level client base and their teams receive value against the services they have purchased.
In this role, you will be responsible for directing and implementing strategies relating to the development and management of a provider network, identifying gaps in network composition and services to assist the network contracting and development staff in prioritizing contracting needs, and may also be involved in identifying and remediating operational short-falls and researching and remediating claims.
In this role, you will be responsible for clinical teams (including operational teams, where integrated) performing one or more of the following activities: care review/utilization management (prior authorizations, inpatient/outpatient medical necessity, etc.), case management, transition of care, health management and/or member assessment.
In the service manager role, you would be responsible for assisting the store manager in the operation of the assigned location including the planning, leading and advising of all store employees to attain the stores financial goals, to maintain company standards and to develop an environment which is conducive to accomplishing corporate goals.
As service manager for this dealership, you will be responsible for managing the department P&L, making sure that the department is running at the optimum level, delegating work to the foremen and technicians, and managing customer relations.
In this role, you will assures that appropriate levels of training, both formal and informal, are prioritized for staff to encourage career growth, create a sustainable pool of project resources, and prepare for succession planning.