In this role, the successful candidate will evaluate quality assurance programs and systems for product and/or process development, manufacturing and testing to ensure product quality and compliance with regulatory requirements.
As a Hardware/Support Engineer for the Tactical Data Links (TDL) group you will leverage your knowledge of hardware, networking, RF components, as well as integration and test experience to support the development and test of advanced radio systems.
In this role, the selected candidate is responsible for evaluating high level project requirements and developing required solutions to support design and development from initial concept through completion phases of project.
As a Technical Support Engineer, you will work on complex issues, allowing you the opportunity to resolve problems requiring innovative thinking and a deep understanding of software support processes and procedures.
In this role, you will analyzes customers business needs and develops technical requirements and prepares technical responses to Requests for Proposals (RFPs), configuring integrated solutions to meet customer needs and implementing client solutions.
In this role, you will be responsible for production systems availability and incident management. Supports the IT departments operational, failure/recovery and performance testing in both the test and production environments.
The Product Support Engineer is responsible for providing deep level technical support to company Field Engineers, Call Center Agents, and Customers who are diagnosing, troubleshooting, and debugging complex database software problems.
In this role, the selected candidate will participates in production support of the systems and applies strong technical competency to drive resolution for systems issues and perform root cause analysis; setups up server configuration and liaisons with infrastructure and DB teams to ensure proper setup of systems.
In this role, the selected candidate will maintain frequent formal and informal customer interface to present project status; determines feasibility of changing customer requirements and may propose and/or negotiate changes in schedules or methodology in coordination with program management.