Escalate any unresolved issues to the proper vendor (CUSA, NT-Ware, Nuance, etc.) and act as the intermediary until final resolution is found; assist sales force in understanding solution selling process.
Provide pre-sales security solution assistance for sales opportunities to Channel Partners and customers. This Includes solution design, Proof of Value, demonstrations, installations, troubleshooting and training of the FireEye platform.
This candidate will focus on developing content related to Extron's Control System programmable software products, and support our customers through testing and validation of new control system technologies, including product training.
The design work will include researching / specifying components, schematic development, PCB layout guidance, board bring-up, interfacing and collaboration with other engineering groups (Firmware, Power, and Mechanical), and working with product management during product design cycles.
This candidate will focus on developing content related to Extron's Control System hardware and software products, and support our customers through testing and validation of new control system technologies, including product training.
This candidate will focus on support issues for shipping products. Working directly with our customer support specialists to reproduce field issues, document them for engineering to take the appropriate corrective action, communicate status updates to the customer support specialists and deliver a solution once a resolution has been determined.
The ideal candidate would participate on a system level design team and contribute to module level definition, interface definition, control definition, hardware/software/FPGA partitioning and overall integration strategy.
Develop program strategies and plans from technology maturation through operational delivery phases. Analyze current ground system capabilities; emerging mission requirements; and future program plans to establish the total system ground solution and provide recommendations for the development and deployment of specific open framework ground system solutions from a technical, cost, and schedule standpoint.
This candidate will focus on developing content related to Extron's audio hardware and software products, and support our customers through design support of current and new audio technologies, including product training.
Responsibilities are focused on the support of Extron's AV Streaming and products that leverage network technology. This includes providing technical support, internal and external training, product testing, system design and commissioning.
Primary duties include providing systems engineering support, participate in weekly engineering review boards, program management reviews, risk management reviews, configuration control boards and sustainment working group meetings.
Provide subject matter expertise and ensuring program compliance with systems engineering requirements for DoD test events. Familiarity with PEO-C4I/DoD test events such as Government Acceptance Test (GAT), Software Qualification Test (SQT), Developmental Test (DT), Operational Assessment (OA), and Operational Test (OT).
Develop Information Support Plans (ISP) using the GIG Technical Guidance Federation (GTG-F); analyze program documents (risk documentation, CONOPS, CDD, enterprise architecture, etc.) to develop the ISP.