Serves as an authority in establishing procedures for the maintenance of data files and control procedures for a complex system of networked computers or for a single group of microcomputers linked to a host workstation, or mainframe. Responsible for system security and data integrity. Monitors and defines the use of resources, and works with management to define requests for information.
Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.
Performs systems installation and integration of computer operating system software, network software, application software, computer hardware, and supporting network or telecommunications systems. Investigates and resolves operational problems in conjunction with other engineering and technical personnel. As a team or project leader, provides technical direction and may assist management in developing computer center and/or data communications guidelines and procedures.
Provide technical expertise towards the installation, maintenance, security, configuration and troubleshooting of hardware and software for the IT infrastructure which includes development, production and disaster recovery environments.