Quality systems support may include, but is not limited to, ensuring the proper documentation, investigation, impact and risk assessments, corrective / preventive action plans, monitoring and trending for the following quality systems.
Developing and writing responses to customers for product complaints. Take complex medical procedure information and determine the course of events related to each complaint and write investigation findings in response to customer inquiries.
Characterizes and drives improvement in products and services through systematic review of customer complaints and requests. Communicate with field service engineers and other sales staff on technical aspects of products and issue resolution.