The Service Operations Manager is responsible for leading and coordinating the delivery of projects that fall within their specified region and Line Of Business (LOB) to ensure client satisfaction and the successful and profitable implementation of projects.
Accountable to promote an organizational culture of safety. Ensures appropriate patient, employee and department safety standards and guidelines are implemented consistently in the delivery of health care and adhere to administrative, legal and regulatory requirements of governmental and regulatory agencies.
In this role you will work on establishing relationships throughout the customers organization to gain an understanding of their needs and provide better support and product offers. You will also manage the contract renewal process for existing customer accounts.
Work with Director Operational Oversight on key compliance initiatives, including participation in meetings and committees. Stays abreast of industry and compliance trends; recommends and implements changes to internal company processes as needed.
Manages and participates in the development and implementation of goals, objectives, policies, and priorities for the Operations and Planning Department; recommend and administer policies and procedures.
Lead the production planning process and effectively partners with the leadership team to ensure DC has effective work plans, staffing levels, and resources to meet flow requirements, and achieve business metrics and goals.
This person will be responsible for setting and meeting growth objectives, employee training, performance management, compliance and new business development, as well as carrier procurement, rate negotiation and service quality control.
Working with functional IT leads in the business applications support organization, the senior manager will anticipate and validate business intelligence needs and work to deliver solutions collaboratively.
Manages the delivery of services that add value and are integrated with nursing standards of practice, service priorities and performance/outcome measures, as well as with strategic, business and organizational goals/objectives.
Leads cross-functional project teams across IT. Prepares and analyzes forecasts, timelines, budgets and reports to ensure project deliverables arrive on time and on budget. Experience should include Project Management and ability to influence and drive deliverables.
Assists the General Manager in day-to-day operational oversight of location operations including billing, payroll, routing/scheduling, DOT & state compliance, accounts receivable and accounts payable, recruitment and hiring of location employees.