Play a critical role in maintaining client satisfaction and resilient network operations in a SaaS environment. Handle systems monitoring, alert triage, client requests and escalate issues to higher - level resources as necessary.
Configure VOIP features such as Call Transfer, Call Park, Call Pickup, Intercom, After Hour Call Blocking, Music on Hold from the Call Manager Express, Route-pattern, Hunt Group, Hunt Pilot, Hunt List.
Represent the Security Automation team with various stakeholders including App Development, Compliance, Legal, Cloud Engineering to gather requirements, negotiate acceptance of security controls, and influence stakeholders to adopt security controls.
Responsible for the implementation, operational upkeep, and monitoring of datacenter and remote office network infrastructures including but not limited to routers, switches, wireless, application delivery controllers, WAN accelerators, etc.
Responsible for application systems security and tools including virus protection, technical asset management, user authentication, and intrusion prevention and detection. Acts as a contributor in defining system security and functionality for other business system applications. Conducts vulnerability threat assessments on existing and planned application systems and develops action plans to mitigate security gaps.
The Network Support Engineer is responsible for providing high-quality customer service to companys end-users and maintaining optimal IT Operations by assisting the Sr. Network Systems Engineer and Director of Operations with network components, desktop computing environment, related peripherals, end-user training and offering preventative hardware solutions.
Responsibilities are focused on the support of Extron's AV Streaming and products that leverage network technology. This includes providing technical support, internal and external training, product testing, system design and commissioning.