Direct and manage the day-to-day operations of a given facility, assuming overall responsibility for financial success, staffing, production, quality and customer satisfaction. Establish business plans that aim towards improving competitive edge, profitability, and quality.
Works with key decision makers of designated account(s) and our Customer Solution Team to set mutually beneficial annual goals and strategize to increase utilization of all services and programs, meet/exceed budget goals and ensure customer satisfaction.
Develop and manage operational budgets, and perform periodic cost and productivity analysis. Establish metrics for business to drive decisions. Monitor, measure and report on operational issues, opportunities and development plans against company objectives.
Ensure a safe and secure environment for guests, employees, and hotel assets. Achieve established Workers Compensation and safety compliance goals. Comply with all standards and inspection requirements.
The ideal candidate will be an engaging leader with an excellent mindset for solidly engaging a work force, business and commercial management experience and understanding of manufacturing and operations.
Maintain positive customer and associate relationships: Embrace and exhibit the highest level of ethics and integrity consistent with Wyndham standards, demonstrate an ability to motivate and communicate expectations with humility and respect. Exercise the ability to attract, coach, train, and retain talent by engaging and showing a genuine passion to develop others.
In this role, the selected candidate must possess AGM or GM Big Box experience; have experience overseeing inbound and outbound operations and experience supervising andnd developing operation managers.