In this role you will Overall, support government and contractor teammates in the continued design and development of the global Sustainment Distribution and Planning annex and associated appendices within Concept Plan 9000 (CONPLAN 9000).
e Technical Service Analyst supports Federal Program Agency (FPA) customers and supplier customers who use the Internet to access various Treasury applications. The Technical Service Analyst will assist users with issues that are preventing them from accessing the application as well as with questions pertaining to the functionality within the applications.
In this role, you will analyzes technical requirements to determine project scope and deliverables. Estimates the impact of the proposal or changes to the publication elements. Develops technical publication project plan, budget and baseline schedules. Monitors performance to project plan and budget and takes action to meet project objectives. Participates in or conducts customer technical and program reviews. Resolves identified discrepancies and initiates corrective action.
In this role, you will coordinate with the Technical Support Center during network outages and interruptions, utilize real - time call center monitoring software to observe technical impact to employee performance.