You will develop and implement project schedules to meet deadlines, all while ensuring your project maintains profitability. Plus you will engage in ongoing client meetings to ensure client satisfaction.
The primary purpose of this role is to focus on working with the software development teams to manage the projects to ensure allscripts develops software on time to budget and meeting the needs of the customer.
The TAM is responsible for excellent delivery of services across entire support lifecycle, including Service Delivery Planning, Service Delivery Management, Incident Management / Escalations and Proactive Remediation Services.
In this role, you will ability to develop and maintain multiple project plans. Leadership, facilitation and interpersonal skills with the ability to work effectively with a cross-functional team dynamic.
In this role, the selected candidate communicates complex technical information appropriately for each audience; creates collaborative team environment and leads team development to drive client success.
In this role, you will be responsible for managing customer operations and providing technical oversight to a team of 24X7 engineers for Windows & Linux systems, Network, Storage, Web, and SQL & Oracle Database in support of services provided to the customer.
In this role, the selected candidate will provide clear and constructive product feedback to company Account teams, Customer Support, Product Management, and Engineering teams based on customer use-cases and requirements.