The primary responsibility of the role is to have some experience in information technology. Depending on the industry they work for, they could also be required to have at least general knowledge of specific systems or software, such as health informatics or financial processes.
In this role, the selected candidate will design, build, test and maintain enablers of business processes, including technology and process solutions with a focus on medium complexity, multiple application business processes and/or business relationships
In this role, the selected candidate will uderstand the customer relationship tool which can be used to log/monitor the issues or problems faced by customers by the means of incident management tickets.
The System Business Analyst for Ariba will be the Customer Site Administrators that will coordinate across multiple teams & geographies to maintain and update master data, process templates, approval flows, catalogs and other configurations on all Ariba applications.
Responsible for diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements.