The Client Services Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals and objectives designed to provide the highest level of customer service for clients and prospects.
Responsible for the overall strategic and operational management of Peri-operative services in accordance with Ministry, Health Center and regulatory requirements. This includes the planning, scheduling, implementing, and evaluating of the 24 hour / 7 day per week operation of the perioperative areas.
Document all key processes to ensure consistent performance and easy integration of new personnel. Ensure processes are communicated and adhered to. Communicates, follows, and enforces all divisional policies and procedures regarding sales and marketing standards for assigned groups.
The Core Tax Services Manager is responsible for advising clients on the tax implications of their business objectives, evaluating and selecting alternative actions to lessen tax burden and cost of compliance, identifying different methods of complying with tax regulations while acting as the primary client contact for complex tax issues.
The scope of this responsibility encompasses Chemical and Industrial Services, Drilling and Completion Fluids, and Pressure Pumping service lines for all environmentally regulated Geomarkets in which Baker Hughes operates.
Completes root cause analysis on all issues and process inefficiencies, reviewing for potential process improvements, system issues/enhancements, or human error and making clear and concise recommendations to the senior management team for enhancements.
Proven track record of thought leadership skills through marketing activities such as networking with potential clients, participating in professional societies, and publishing and presenting thought leadership white papers, speeches, and/or articles.
Act as escalation point for team and customers to ensure all issues are resolved in a timely manner. Resolves difficult issues with tact and diplomacy to ensure company policies and procedures are followed and future business relationships are maintained.
The Service Operations Manager is responsible for leading and coordinating the delivery of projects that fall within their specified region and Line Of Business (LOB) to ensure client satisfaction and the successful and profitable implementation of projects.