Manage the operations organizations budget to meet the St. Louis site goals and objectives.Participate in the development of the objectives and business plans of the business unit and share responsibility for the general management of the business unit to achieve the targets set by the company.
Develop and implements policies and procedures that guide and support the provision of service. Monitors service and staff performance in relation those standards, policies and procedures. Develops standards of accountability and reporting.
The Director, Insurance Operations directs and coordinates activities within assigned call center, ensuring external client KPIs and expectations on service and performance are identified and accomplished.
Develops a thorough understanding of all costs and assumptions made during the bidding of project to arrive at pricing recommendations. Provides ongoing forecast of revenue and costs at division level.