In this role, you will be responsible for managing the day - to - day operations of the Voice Support team, including staffing, coaching, evaluating employees, and will act as a technical escalation point for the team.
In this role, you will develop business cases and gain management support for system enhancements. Additionally, this individual will work with management to determine the scope and resourcing for the changes, as well as provide leadership for the functional evaluation, testing, and user training phases of enhancement delivery.
Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.
Configuring, and deploying new sites, as well as extending existing networks as needed. Primary responsibilities will consist of configuring implementing and maintaining network devices, performing monitoring and troubleshooting functions.
In this role, you will work with marketing department and senior team members to provide direction on market requirements. Provide forecasting reports and work with management to develop strategy and objectives on a quarterly and annual basis.