In this role, you will be responsible for managing the day - to - day operations of the Voice Support team, including staffing, coaching, evaluating employees, and will act as a technical escalation point for the team.
The role focuses on bringing physician groups into the incentive program and working with them throughout the year to leverage their access to tools and resources that help them maximize their bonus potential and deliver better care to members.
In this role, the selected candidate will ensure operational performance within the Network Management department through critical decision making that assures regulatory compliance and customer objectives are reached.
In this role, you will develop business cases and gain management support for system enhancements. Additionally, this individual will work with management to determine the scope and resourcing for the changes, as well as provide leadership for the functional evaluation, testing, and user training phases of enhancement delivery.
In this role, you will ensures project entrance and exit criteria are being met, prioritizes projects and initiatives, and ensures that engineering resources are being utilized efficiently and appropriately. Develops impact assessments, develops level of effort estimates for new project initiatives, and identifies project dependencies and conflicts that pose risk to successful completion.
In this role, you will direct, administer, manage and facilitate an enhancement, business process re-engineering or development of a high priority, high profile, and commonwealth enterprise wide information technology project of strategic importance.
In this role, you will coordinate with end users and technical staff to implement and maintain systems that utilize industry best practices to meet business objectives while maintaining the security and integrity of the data, system and network.
This position establishes and assembles project teams, and coordinates activities. Develops detailed work plans, project estimates, status reports, project tracking and analysis. Performs economic and other analysis as required to achieve the best least cost. Manages access for network of preferred access vendors to ensure that we provide the highest level of service and reliability for our customers Manages and obtains.
In this role, the candidate will collaborate with Advisor Network clients and applicable SEI teams (IMU, Sales, Business Transition, Middle Office, Back Office, Technology Services and various Business Services) to deliver industry leading solutions.