Assess current technology, best practices, quality, service and staff making adjustments to ensure Workers Compensation Operations aligns with marketing, sales, underwriting, claims and product initiatives.
In this role, you will be responsible for building and leading an operation focused on process improvement. This includes both large and small projects with a focus on company-wide scale areas of cost reduction/containment, performance improvement, service enhancement, product development, and other operational initiatives.
The Director of Franchise Operations is responsible for directing operations in franchise stores to grow, develop and maximize results in respective markets while maintaining a consistent customer experience and operational compliance.
The Director of Services Sales Operations is the operational lead and acting COO for the BusinessMarket Unit providing direct and daily support to the SVP/GM and or team in support of executing the operational model and financial targets for their business.
In this role, the selected candidate will lead strategy development, develop methodology to support program prioritization. Understand, communicate and provide perspective to all levels of leadership, relevant to the programs strategy.
In this role, the selected candidate will monitor the realtime process; establishes SLAs and performance benchmarks and KPIs to assure service levels and performance goals are met by the virtualized platform.
Analyze existing processes, recommend improvements, and implement innovative improvements of key operations, processes and tools that accelerate business impact to drive continuous improvement across the entire organization.
The AD will be responsible for ensuring that services and operations are customer responsive, innovative, fiscally sound, and are developed in collaboration with internal and external university partners.