In this role, you will provide VIP support for desktop, laptop, tablet, mobile devices, conference room technologies, and any associated peripherals and components such a thin clients, printers, fax machines, and other end-user technologies.
In this role, the selected candidate will serve as technical consultant to the sales team and must have a broad knowledge of multiple computer environments, platforms and technologies and in-depth knowledge of the enterprise's products.
The candidate will assist a higher level technician in the support of our End User Computing environment. This position will act as an escalation point for the Infrastructure team and anything related to End User Computing.
In this role, you will maintain, administer and improve upon the day to day operational requirements of the Mobility Infrastructure for the Firm and develop user reference materials and break-fix documentation.
In this role, you will be responsible to create, update and maintain appropriate documentation including on-boarding processes and procedures, operational issue tracking and resolution reporting, ticket management and validation analysis checklists.
The IT Production Support Analyst role requires an individual with excellent interpersonal skills, as well as a strong understanding of various IT systems (both hardware and software) in order to provide excellent customer service.
In this role, the selected candidate will manage deployment and operation of business systems, including new branch installations and modules; perform routine operational support, maintenance, and system configuration as required for end users.