In this role, the selected candidate will collaborate with development team to determine best options to meet requirements and schedules reasonable release dates; work with SMEs to ensure proper workflow training.
In this role, the selected candidate will be responsible for managing, monitoring, communicating and coordinating cloud services tasks with business partners, including, Virtustream (VSI), Microsoft and SAP.
The successful candidate will be able to quickly gain an understanding of the platform. This is a customer-facing role and therefore it requires strong inter-personal and customer service skills in addition to strong technical skills.
As a Business Systems Analyst, you will work under general supervision on a team that is charged with gathering business requirements and designing business reporting and data solutions for the LoanServ loan servicing product.
In this role, the selected candidate will provide end-to-end complex technical support via telephone, email and/or chat; utilize various logical thought processes and troubleshooting techniques to remediate customer issues.
In this role, you will provide expertise on trading services to institutional clients, money managers, advisors and internal trading desks including trade processing, drift review, quality assurance, data management/entry and ad-hoc maintenance.
The Technical Support Analyst I provides technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.
In this role, you will be responsible for providing excellence in customer service support, incidence tracking, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
In this role, you will provide support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA.