Supports a variety of integrated hardware, software, applications and networks. Manages the functionality and efficiency of a group of server systems, applications and/or networks supporting the company or customer networks.
Work within an engagement team and be responsible for identifying business requirements, requirements management, functional design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures and supporting implementations.
The Solution Engineer will be primarily responsible for providing maintenance and operation support, troubleshooting and triaging issues, monitoring system health, deploying enhancements, hot fixes and fix packs, performing configuration changes in the production and other environments and coordinating with key stakeholders from IT operations, business teams and/or third party vendors.
As the Cloud Solutions Engineer, you will be a key advisory member to our Infrastructure services team. You will be performing client trips to assess initial needs and frame up the engagements in which your team of developers will be creating.