Actively engage and maintain/enhance client relationships to ensure overall satisfaction, account retention and improved service penetration;manage client relationships with Convention Centers, Convention and Visitors Bureaus, Show Management and Exhibitors.
Accountable for service performance, customer satisfaction and financial performance, with a proven track record of successful outcomes with responding to inquiries or complaints from customers, regulatory agencies, and/or members.
Additionally, the ideal candidate for this position will have prior experience in successfully achieving consistent, high levels of customer satisfaction with patients, visitors, staff and multiple key clients.
The GM is responsible for working directly with the client to ensure a thorough understanding of its investment objectives and the development of acceptable property-specific strategic plans of an operating and capital budget.
Responsible to manage property operations on a day to day basis of a single property to assure optimum performance and continual improvement. Direct and coordinate the organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.