Provides strategic leadership and direction utilizing the tools that have been provided, including the coordination of all practice activities except those directly involving professional medical judgment.
Manages, analyzes and reports sales performance, operations efficiency and customer satisfaction; serves as primary national field representative for vendors who do work with the Home Improvement Business.
The Field Operations Director is responsible for designing, coordinating and leading the Home Improvement operations support activities in the field, along with being the single point of contact for Headquarters associates relating to Home Improvement field operations ensuring consistent, customer focused, profit driven procedures.
Works in conjunction with the SVP of Operations on the development and delivery of the area's operations budget, monitors and forecasts area operational performance to budget and reviews area P&L performance with the SVP of Operations in the development of facilities performance.
Identifying operational opportunities that should be developed to improve sales efficiencies and enhance the current business model for WVO sales operations. Recommending programs, processes, and tools with highest level of impact to site, regional, and corporate leaders for implementation.
The Operations Director is responsible for maximizing the customers shopping experience and tenant sales by ensuring a clean, well maintained, safe, and friendly and aesthetically pleasing environment, and asset preservation and enhancement while ensuring implementation of all Simon standards.