Responsibilities include:maintaining operational records; managing inventories; ensuring compliance and performance; recruiting, hiring, training and developing team members; keeping a clean, safe and efficient work environment; and reporting to executive management.
Provide superior management to the operational aspects of the Collections business unit. Insure that the Collections "floor" is operating at peak efficiency and that all process, procedures and standards are adhered to.
The Manager is responbile for ensuring a positive customer experience, overseeing the service center operations, sales, inventory, store logistics and onsite/offsite technical staff. Reviewing and approving all personnel administrative duties, such as weekly time keeping, vacation scheduling, performance evaluations, annual reviews will be required, etc.
Provides leadership and direction for the Disney Service Desk function by providing a broad technology perspective, process and procedural guidance, and compliance adherence with a strong emphasis on agile and precise execution.