In this role, the selected candidate will determine long and short term goals to meet overall business operations expectations; management will be in a matrix environment where certain functions will be managed at the corporate office including marketing, sales, information technology, human resources and finance.
In this role, the selected candidate participates in developing, implementing, and revising the facility's quality assurance program including focus meetings for falls, weights, skin, psychotropics, restraints, etc. and follow up on the Quality Indicators.
In this role, the selected candidate will manage a fast paced call center responsible for in-bound and out-bound calls, email correspondence, website chat, social media communication, and sales channel communications.
In this role, the selected candidate will be responsible for building and maintaining camaraderie amongst center associates, while ensuring all teammates drive collectively toward financial center goals.
In this role, you will focus the majority of their time deepening relationships by connecting customers to sales specialists and offering appropriate financial solutions and services to both individual and small business clients.
In this role, the selected candidate will monitor and direct marketing activities within center to achieve pre-established sales objectives including monthly marketing calendars, media advertising, specialized sales, in-store signage, etc.