Provides leadership and direction for the Disney Service Desk function by providing a broad technology perspective, process and procedural guidance, and compliance adherence with a strong emphasis on agile and precise execution.
The Manager is responbile for ensuring a positive customer experience, overseeing the service center operations, sales, inventory, store logistics and onsite/offsite technical staff. Reviewing and approving all personnel administrative duties, such as weekly time keeping, vacation scheduling, performance evaluations, annual reviews will be required, etc.
In this role, you will focus the majority of their time deepening relationships by connecting customers to sales specialists and offering appropriate financial solutions and services to both individual and small business clients.
In this role, you will develop and maintain relationships with key customers in data center industry and participate in trade associations and industry events to develop a thorough knowledge of segment drivers and customer needs.
In this role, the selected candidate will direct and manage all Service Center operations, with responsibility for customer service, quality, in-house operations and field service activities, inventory management, subcontracting, order management, safety, budgeting and expense control, and forecasting.