In this role, the selected candidate will demonstrate exceptional customer service skills in order to exceed customers expectations and to minimize escalations by taking ownership of customer reported issues.
This systems support analyst is primarily responsible for ensuring ongoing data integrity and validity for comscores on demand, linear tv, mobile, internet tv, and digital download measurement products.
In this role, the selected candidate will ensure that responses are timely, customized to meet client business objectives, technically accurate, and in compliance with internal business guidelines and procedures.
In this role, the selected candidate provides technical support for customers of IxVeriWave WiFi line of products, including post-sales telephone and email support, assisting customers with operation and configuration of IxVeriWave hardware and software.
In this role, the selected candidate will be responsible for identifying, reporting, and patching bugs in our application code; answering both technical and non-technical questions for customers; solving problems in complex customer deployments.