In this role, the selected candidate will be the first responder to customer issues, triaging those issues (effectively duplicating the issue and escalating to developers as needed), and maintaining the issue backlog.
As a Mobile Engagement Support Engineer, you will be responsible for providing high-quality technical support for Mobile Engagement software and hardware. Support Engineers deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies. Support Engineers may be required to be on-call on a rotating basis throughout the year.
In this role, the selected candidate provides technical support for customers of IxVeriWave WiFi line of products, including post-sales telephone and email support, assisting customers with operation and configuration of IxVeriWave hardware and software.