The Business Systems Analyst plays a vital role in supporting customers through technology. This person utilizes creative, flexible, critical thinking to analyze and resolve complex problems, processes, or support requests while driving continuous improvement. Overseeing and reporting system operational performance is key.
In this role, the selected candidate will gather, develop and analyze business requirements and develops software specifications, writes complex test scenarios and test plans with business and technical groups.
In this role, you will define and perform systems analysis and development tasks to improve workflow and operating efficiency, makes recommendations to standardize procedures and processes and to introduce new technology or improve existing technology.
In this role, you will lead cycle of continual improvements with CRM and other systems, including creating, prioritizing and partnering with IT or vendor to complete systems maintenance/enhancement projects for the CTA business unit.
In this role, you will support management in making routine and strategic business decisions by providing reporting, analysis and recommendations in the area of financial statement analysis, performance management and business analytics.
In this role, you will be developing knowledge of a clients industry, customers, organization and business objectives in order to help the client in a problem-solving role. Assessing user requirements, procedures and problems to create or improve a system.
In this role, you will provide direct support for regional and global planning and system maintenance during a buy cycle every week as well as providing support on any issues, training and future enhancements for all business users.
In this role, the selected candidate will prepare detailed Functional Specification documentation with use cases, PowerPoint presentations, and other documents to explain requirements internally and externally.