The DLS Production Manager is a critical role to the model responsible for ensuring that all programs and projects are moving through the operating process, meeting SLAs, adhering to standards and maintaining a solid quality assurance and testing record towards delivery.
The Manager IT Service Desk is responsible for designing and implementing effective and efficient service in support of PCs, software, printers and related peripheral devices, equipment relocation, purchasing of new hardware/software, and resolution of security issues.
The incumbent will also be accountable for building and maintaining a network of partners throughout the Corporate Investment Bank operational and service delivery organizations in order to promote client focus and drive overall service quality.
The Sales and Service Manager is responsible for supervising branch employees and interviews, selects and trains new employees, sets and adjusts pay rates and work hours, directs daily work, monitors and implements compliance measures, administrates discipline , evaluates performance.
This position reports to the Chief Physician Network Officer and is responsible for researching and resolving physician contract issues, and works directly with physicians to communicate contract proposals.
Developing and managing the complete procurement and business development life cycle including identification of potential suppliers, contract negotiations, vetting, onboarding, performance analysis, QBRs and compliance audits.
Provides on-site field support for customer service calls that results in the resolution of Customers Computer Hardware problems; provides leadership skills and direct supervision of assigned direct reports.
Maintain a professional appearance (ie: dress code, attitude) to meet customer expectations; manage Call Centre personnel and activities including appraisals, mentoring and disciplinary issues (UK Staff Only).
Manage the deployment, monitoring,
maintenance, development, upgrade, and support of all desktop, mobile and
portable IT systems, including PCs, laptops, PDAs, smart phones, operating
systems, network and wireless connectivity, print and document management
technologies, hardware, software, and peripherals.