The Technical Operations Manager is responsible for leading virtualization, network and desktop support engineers. Successful candidates will lead project planning and coordination while maintaining a passion for customer service and a zeal for learning new skills in a fast paced environment.
The selected candidate will be responsible for the development of production and adherence to process and procedure as well as establishing and maintaining QC standards. The production manager will improve throughput and other in house processes with the objective of reducing overall costs and enhancing customer satisfaction.
In this role, you will management of the full certification process for all client types across all interfaces. Including direct interaction and coordination of efforts with Account Executives, clients, BT and vendors.
In this role, you will ensures optimal performance; interprets and administers policies; develops operational procedures; ensures compliance with performance and control standards/procedures; and measures/monitors progress and accomplishments to ensure functional goals are achieved.
In this role, you will provide leadership and commitment in support of continuing improvements in quality, productivity and delivery performance through the deployment of continuous improvement framework.
his position analyzes the market dynamics, competitive positions and customer wants/needs on an on going basis, providing product plans for assigned products. The person supports the product management team in gathering the necessary information to support the sales channels, develop sales tools, and effectively launch products. This position will provide an exposure to a broad range of marketing opportunities.
The Product Manager will coordinate the development of new products for our Client, from initial product proposal to Release to Manufacturing. The Product Manager will work closely with the Sales and Marketing teams to translate market data into intelligence, then into product requirements, and coordinate with the Product Development teams to execute on the project plan.