Ensure all design documentation is maintained and provided to the Contact Center engineering and support operations groups. Ensure any operational changes are well documented and communicated to support teams when new software updates are certified for production.
Collaborate and partner with GTI Towers, CTS, GNS and other teams and business units. Creation of standards, product sets, templates, systems and artifacts are important to the success of the Product Engineer, the department and the firm at larger.
As an Operations Engineer, youll operate the infrastructure necessary to run our real-time sports platform at scale. Your team will be responsible for hundreds of servers, multiple production databases, and the monitoring to help us make sense of it all.
Reporting to the Director of Customer Support, the Customer Support Engineer / Application DBA is responsible for functional, technical and application support of the Aria Subscription Billing software platform and the associated third party integrations.
Identifying complex or high impact issues and coordinating with senior staff where necessary for resolution. Escalating unresolved customer issues to the appropriate subject matter expert or manager according to product line procedures.
SAP Enterprise Support model provides tools, processes, and services that enable continuous improvement, holistic application lifecycle management for continuous innovation, business and operational process improvements, and levers to address TCO.
Work with vendors and internal teams to establish KPI requirements to ensure meaningful network reporting and accurate alarming; provide monitoring support during outages and mission critical network changes, as well as daily core checks.