Work with WSC staff and customers to ensure the quality and completeness of services and output.Analyze issues and processes in order to troubleshoot potential problems and to develop, and maintain processing efficiencies.
In this role, you will be a new business focused individual, who has a genuine passion for targeting new clients and winning accounts but can do so with a consultative approach. You will have sold Product Engineering Services such as Social, Mobile, Cloud, Analytics, and more. Experience around platforms at the back end of a business is required.
The responsibilities cover daily health checks, configuration reviews, capacity management, incident management, root cause analysis, service improvement programs, risk management, security patching, general maintenance activities are important parts of this job, as are the implementation and acceptance of new technology into the environment.
Uphold high standards for timely issue resolution; contribute expertise to the management of existing and new IT products and services; define workarounds for known errors and initiate process improvements.
The Application Support Engineers are responsible for the Build Engineering, Operations, Monitoring and Deployment of our Platform Tools offerings. This includes the development of automated deployment solutions.
In this role, the selected candidate will be responsible for the day to day creation, deployment, support and maintenance of development software stacks, overseeing build frameworks, repackaging RPM dependencies, improving OS distributions, writing configuration management code, and building software tools to support infrastructure provisioning.
The Laboratory Information Management System (LIMS) used by the Department of Health and Mental Hygiene the Public Health Laboratory the ability to electronically track specimens through the testing process from initial accession of specimens to the result reporting. The system is critical to the daily operation of the laboratory.