Provide quality customer service in response to inquiries made via phone, email or case management tool from employees, managers, HR professionals and internal business partners as well as external business contacts.
Performing administrative activities to deliver services and administer processes for payroll, disability, retirement & self-service · assist in the continuous development and improvement of information and processes required to perform quality service delivery ·
Assesses, makes recommendations, develops, implements and supports human resources processes, or components of HR processes, related to areas such as employee engagement, recruitment and retention, and policy standardization.
The HR Shared Services Tier 1 Support Specialist plays a vital role serving as the primary contact for employees, managers, HR professionals as well as other internal and external business partners and third party entities handling customer service inquiries related to human resources systems, processes and programs.
In this role, you will be acting as a liaison and providing tactical support to any HR partners needing assistance. The selected candidate will be maintaining a high standard of accuracy and attention to detail.