The resource will be responsible for performing L2 caliber troubleshooting/triage of incidents, completing escalation management. In addition, the resource will execute systems administrative tasks, help to create and maintain production support documentation and assist on projects when directed. In this position, the individual will be able quickly evaluate information, engage and assist technology staff, and communicate issues to help remediate and resolve production issues efficiently and effectively.
Solving problems by providing level one and level two support for our production systems. Contributing to the design and implementation of the support system to enhance reliability and self-correction.
Assist with the coordination of vendor activities including hardware or software installation. Associate' s roles may differ depending on the project, however, their position and title remains the same. Qualifications: Application implementation, troubleshooting, and support.
Document all outcomes of testing. Design database queries and create reports utilizing a report-writing tool. Monitor application issues and evaluate issues as they arise. Write and maintain accurate and current documentation regarding application(s) supported by the team.
Understand, configure, and document content changes and new functionality provided by upgrade. Configure application settings. Provide application troubleshooting support for the application(s). Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required. Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.
The IT Support Analyst provides high quality customer focussed end user technical support and helps maintain components of CPIs global IT infrastructure operations. Based at Malvern CPI Headquarters location but is also responsible for supporting users at Bedford and Las Vegas sites.
The relevant modules are in Epic-Ambulatory, Inpatient, Orders, HB and PB.Support users on new applications, modules, and functionality. Provide application troubleshooting support for the application(s). Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required. Assist with determining how a new system, upgrade, or new component can best meet the needs of the users. Analyze business/clinical needs and requirements.