You will be working heavily with Dynamics AX in analyzing data that will empower the finance department, assist in the preparation of stakeholders presentations, and assist as first responder to product related technical assistance and support inquiries.
This includes creating and fine-tuning integration health monitors, managing the support ticketing system, escalation process and adherence to slas, leading ad-hoc tasks and projects, and interacting with clients to assist with their ongoing support needs.
Responsible for the platform stability, an internal escalation point for an enterprise Ecommerce SaaS platform, improving service level and processes, collaborating with internal business owners and the R&D teams as well as the product and operational teams.
This individual will be trusted to implement new application programs and operating systems, contribute to our knowledgebase and documentation, and eventually lead technical trainings/presentations for non-technical end-users.
The Application Support Engineers are responsible for the Build Engineering, Operations, Monitoring and Deployment of our Platform Tools offerings. This includes the development of automated deployment solutions.
Use technical design and development skills to resolve complex problems across many different platforms;work alongside developers throughout the firm to design, build, test, and deploy custom solutions.
Utilize knowledge and expertise to research and resolve issues in a timely manner and ensure customer's satisfaction; provides collaboration, communication, and coordination with internal team, clients, project managers, project leads, and/or contractors.
The ideal candidate will have a deep understanding of both the conventional and digital media planning and buying landscapes. This person will foster senior and C level relationships with all of the planning and buying leads and will help drive the strategic systems, applications and data roadmaps.