Understand, configure, and document content changes and new functionality provided by upgrade. Configure application settings. Provide application troubleshooting support for the application(s). Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required. Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.
Assist with the coordination of vendor activities including hardware or software installation. Associate' s roles may differ depending on the project, however, their position and title remains the same. Qualifications: Application implementation, troubleshooting, and support.
Design and code from specifications, analyze, evaluate, test, debug, document and implements complex geoprocessing scripts in Python using ArcPy. Develop and support systems used on an enterprise basis to display geospatial data for operations and non-network purposes.
The resource will be responsible for performing L2 caliber troubleshooting/triage of incidents, completing escalation management. In addition, the resource will execute systems administrative tasks, help to create and maintain production support documentation and assist on projects when directed. In this position, the individual will be able quickly evaluate information, engage and assist technology staff, and communicate issues to help remediate and resolve production issues efficiently and effectively.
Document all outcomes of testing. Design database queries and create reports utilizing a report-writing tool. Monitor application issues and evaluate issues as they arise. Write and maintain accurate and current documentation regarding application(s) supported by the team.
The ideal candidate will have a deep understanding of both the conventional and digital media planning and buying landscapes. This person will foster senior and C level relationships with all of the planning and buying leads and will help drive the strategic systems, applications and data roadmaps.
In this role, the selected candidate will fix problems with software applications, by identifying known errors and problem trends and finding permanent solutions, root cause analysis and providing level 2 and 3 application support.