As a working Supervisor, this position requires the ability to troubleshoot unique customer issues, act in a consultative fashion to arrive at a mutually beneficial solution for our customers, and coordinate with internal departments to provide a collaborative solution experience that will leave the inContact customer with a positive experience and a product that meets their needs.
Facilities Electrical Operations Supervisor, is responsible for the execution of Operations & Maintenance (O&M) contracts on site, ensuring that operations, maintenance, and vendor management standards are met in a cost effective, safe and efficient manner.
Supervise the design, development, implementation and delivery of high impact, effective technical education to provide employees with knowledge and skills required for both current job responsibilities and advancement opportunities.
This position provides supervisory support to Technical Support Representatives while building customer loyalty through excellent customer service interactions. Supervisor will be responsible for handling customer escalations and a resource in answering questions submitted by direct reports. Team consists of front-line employees, handling incoming and outgoing technical support calls and emails generated by customers.