The Agency is entirely computerized with "state of the art" hardware and software, which enables us to maintain total confidential control of all our clients and applicants. We have numerous built-in, cross-referencing capabilities and have a long established "web-site" on the Internet.
Provide IT service management analysis and implementation support to the strategic planning, design, development, transition, and operations of Navy and Joint networking activities towards a multivendor outsourcing contract recompete.
Responsible for Sales, Business Development & Customer Relationship activities for Engineering Services for Energy & Utilities vertical. Engineering Services constitutes areas around Enterprise Asset Management GIS, IOT.
Provide ongoing support to existing customers to include, sales, product support, training, general administrative, new application sales, product upgrade management and general customer relationship management responsibilities.
The Analyst will prepare training and process flow documentation of projects, IT procedures, reference guides and software related information and will conduct end-user training and development of associated documentation to ensure that policies and procedures related to new or existing services are current, relevant, and of high quality.
The ES Analyst will be required to work independently on projects of moderate size and complexity and must have strong independent research and time management skills and excellent communication skills.
Handle commercial lines coverages heavy in contractors/artisan contractors (plumbers, electricians and landscapers); additionally general liability, workers compensation, commercial auto and inland marine.
Performs data entry of orders received from customers and/or the sales force by phone, fax or email into the companys Microsoft AX system and processes other sales order transactions such as order confirmations, order changes, cancellations, RMAs, etc.