Develop, maintain and execute supplier governance package including: face off chart, meeting cadence, project portfolio, change management and best practices. Drive the dispute resolution process and enforce root cause analysis through process with operations teams. Communicate findings and improvements to GSSLT.
The successful candidate will have a background that blends your passion for customer service and business analysis with project/program management skills, and will leverage those skills on a daily basis.
Perform as a liaison between Information Technology and the end-users of commercial departments to define and establish service and support requirements. Demonstrates technical expertise and knowledge of Information Technology standards, solutions and processes to facilitate timely resolution of business issues and requests.
This position ensures the delivery of outstanding service request fulfillment, IT procurement support, incident management, problem management and escalation management for our multi-location and remote-user environments.
Demonstrate and apply strong project management skills, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverable and services.
This person will provide direction to the team per established policies and management guidance. The it operations manager will develop and administer company policies that directly affect the productivity of the team. This person will also conduct reviews to measure meeting of it objectives.
Responsible for developing detailed project charters and plans, specifying goals, objectives, strategy, scope, budget, scheduling, risk mitigation strategies, contingency plans, approach, requirements, deliverables, timelines, work breakdown structures, use case, test case, and training needs, as necessary for all project assignments.
Focus on the Customer: Consistently doing what is in the best interest of our customer. Leaving a positive impression on the customer by elevating their experience; making it simpler and educating to helping them understand.
Defines user information requirements by conferring with users and analyzing requirements. Take that understanding and draft detailed technical specifications ranging from simple, approved change forms to complex process map specifications for review and acceptance before development begins.
Leverage analysis to proactively identify opportunities to adjust processes and spending patterns for efficiencies and cost savings. Recommend and develop new sourcing strategies, process improvements, and supplier relationship structures for the enterprise.
Maintain vendor relationships, contract expiration, renewals and related details; serve as the main IT point of contact for EA/ELA negotiations, software, hardware agreements and Cloud subscription licensing models.
Responsible for supporting a positive, professional, team-oriented, harassment-free work environment by understanding and complying with the Employee Handbook and Safety Policy/Manual and all Human Resources policies, and by demonstrating the Companys values and being a role model for the Company Brand.