The IT HelpDesk Technician is responsible for responding to IT Service Desk requests and providing efficient service in support of PCs, software, printers and related peripheral devices, equipment relocation, purchasing of new hardware/software and resolutions of security issues.
Coordinate with configuration management and implementation entities to ensure optimum dissemination of information and network efficiency; perform operator level maintenance on all components/assets associated with network management systems.
This position will report to the Field System Support Manager and participate on a team responsible for assisting clinics with software / hardware support. This position will travel locally to support clinics with regard to their IT needs. This may include desktop, laptop, tablet, printer, mobile device and software support.
The IT Service Technician is a technology generalist with the flexibility to support a variety of systems including routers, firewalls and switches, wireless LAN controllers and access points, server systems and battery backup systems.
Maintain configuration control of the approved ESMS baseline and document newly developed baseline update releases, changes and extensions to the system. CCB-approved changes to the ESMS baseline shall be captured, documented and updated in the ITSM Change Management module.
In this role, the selected candidate manages, reviews and updates internal website, monitors website behavior and performs customer experience analysis; creates holistic dashboards; leads collaborations/design sessions with staff members from other departments in the development of web/interfaces and applications.