The IT Helpdesk Support is responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards; follows up with user to ensure problem is resolved satisfactorily.
Acts as an interface between PC users and outside support organizations for hardware and software maintenance; assists in maintaining software licensing agreements, including maintaining a current hardware and software inventory for the corporation.
Analyze and resolve assigned 2nd/3rd line support calls at the London offices, other regional offices (nationally and globally), and for remote users. Work with other relevant support workgroups (Infrastructure, Application Support, etc.) to resolve/fulfil incidents, requests and problems.
Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.
This position will report to the Field System Support Manager and participate on a team responsible for assisting clinics with software / hardware support. This position will travel locally to support clinics with regard to their IT needs. This may include desktop, laptop, tablet, printer, mobile device and software support.
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$45K to $75K -Rugby, England
In this role, you will plan, implement and progress the build, test, installation and commissioning of systems including production of supporting documentation and stock control to meet the requirements of customers within the constraints of contract specification, the programme and the allowed costs.
The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations.
Installs, setup and implements distributed computer systems hardware, software, and communications components including enhancements, upgrades and updates; daily offsite backups, shadowing for disaster recovery methods.
Lead a small team of support engineers or application. Independently implements end user or enterprise infrastructure / application or services of moderate complexity as prepared by more senior technologist in support of more complex solutions.