In this role, you will provide helpdesk support for IT hardware, software, network, and operating system problems by answering calls from users and performing troubleshooting over the phone. Perform password resets. Test and install hardware/software. Identify threats to information security. Collect and process forms for remote access, new users, and application users.
Utilize reporting tools such as SQL Server Reporting Services, Crystal Reports, Excel and Microsoft Dynamics Report Writer; extract meaningful information from system databases enabling users and management to make more informed business decisions.
The IT Support Center Coordinator is responsible for ensuring the highest level of technical support while providing outstanding customer service to our employees by answering phones, logging calls and emails into tracking system, diagnosing and resolving technical problems and escalating when necessary as well as other duties as assigned by the IT Team.
In this role, you will be the on - site installation, configuration and maintaining of our computer systems, computers, software & network infrastructures in our customers cattle feeding and dairy operations, while delivering exceptional customer service and support to those customers as well as other departments within Micro Technologies.
In this role, the selected candidate will escalate all Major Incidents in the Major Incident Manager or Problem Manager; identify and escalate problems and major failure of servicedentify and escalate problems and major failure of service.
Provides first level and basic second level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly).
The IT Support Center Coordinator is responsible for ensuring the highest level of technical support while providing outstanding customer service to our employees by answering phones, logging calls and emails into tracking system, diagnosing and resolving technical problems.
Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines.