The successful candidate will have both the ability and the willingness to take the lead in high stress situations along with the ability and the willingness to effectively work with a wide variety of people. Immediately upon resolution of an incident,
Lead and direct the successful delivery of application development, systems integration, and product installation/customization services while ensuring that assigned projects adhere to the approved life cycle work patterns, standards, and procedures for solution delivery.
In the Information Technology (IT) Operations Manager role, you will have an opportunity to lead a dynamic team of professionals across the Information Technology (IT) spectrum to support 24x7x365 on-site DC operations and physical infrastructure.
Work with leadership and across teams to continuously improve service delivery in key areas (critical incident management, business continuity, security, communications services for other departments, regional Service Desk needs).
You will generate and maintain the detailed schedule for our flight camera production line. This involves being on-top of subcontractors and understanding upstream and downstream camera interdependencies.
Assist application teams and infrastructure teams in leveraging external and internal cloud services features such as elastic capacity auto-scaling, elastic load balancing, right-sizing, and disaster recovery strategies.
Partner with the Solution Support & Maintenance Operations (SSMO) & Clinical Support Center (CSC) team to establish dashboard of Key Performance Indicators (KPI) metrics for demonstrating CCM IT value and success.