Working with internal and external organizations to support various customer user- and network-level requirements, including resolving elevated end-user support requests and researching and deploying advanced networking technologies.
Define system performance requirements, integrate technical parameters and assure compatibility of all physical, functional, and program interfaces while ensuring accuracy and timeliness of Engineering Support Tasks, Liaison Support Requests, Engineering Projects, and/or Engineering Assignments.
Apply knowledge of customers business (organization structure, value chain, strategic plans, etc.) to partner with Sales to assess and develop processes to deliver on service quality and solutions development for the customer.
Tracks the progress of a owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates Service Call records if necessary.
This position provides overall technical support for all systems at the assigned location. Responsibilities include: administration of the installation, system maintenance, hardware and software upgrades, system analysis, customer satisfaction, account development and planning, revenue generation, asset management, and individual development for mission critical customer support.
Communicate in English, both verbally and in writing, speaking in a manner used in most office environments; must be fluent in English with the ability to receive, give and understand written and oral instructions.