Work with software vendors and Application Development to identify and resolve system issues affecting business processes. Creates the IT Customer Support plan for new functionality impacting assigned applications.
The Intermediate Data Support Analyst role will be focused on the data administration of investment operations systems, as well as relationship management between external vendors, data suppliers, and internal stakeholders.
Provide recommendations of analysis on current force distribution, force generation plans, deployment length, PERSTEMPO issues, and memorandums of understanding with other services and future force allocation decisions which directly impact on the health of the force The SOFORGEN Database and modeling tool.
Oversee troubleshooting of application and interface issues reported in production and non-production environments, involving the use of SQL Server Extended Events, Catalog Views, Trace, Dynamic Management Objects, etc.
Provide technical and analytical support to track and analyze trends, user requirements, and other key issues and assist in development of critical documentation to support system resource requirements.
Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management.
This will require maintaining a close interface with a wide range of users, developers, industry, Air Staff, and other agencies as required to ensure resource development efforts are aligned with overall DoD direction.
The Desktop Support Engineer will be counted on to assist multiple practices in keeping their computing assets operational and for working in partnership with IT Application Improvement Analysts to expand the end users ability to effectively use the computing resources available to them in providing patient care.