Job Market Guide: Customer Support Manager jobs - Nationwide

Competition
Low
0.237129
Based on job seekers per open jobs
Desired Skills
Years of Experience
Years of Experience distribution graph for Customer Support Managers in Nationwide. Customer Support Managers in Nationwide have between ${} and ${} years of experience, averaging $${} years of experience.

33 Customer Support Manager jobs - Nationwide

$90K - $110K - Raleigh, NC
Lead generation and development of new opportunities for customer support products in North America; conduct negotiations and drive towards upgrading older equipment and coordinating with the sales team.
industry
Diversified Industrial
experience
Less than 5 years

WESTLAKE, TX
The Help Desk Team Manager provides leadership to a phone service team of 8-12 representatives who will assist internal and external clients with service, operational and technical issues.
industry
Financial Services
experience
5 - 7 years

Mississauga, ON
Prepare and executes contractor oriented marketing plans for the channels for profitability of existing business and growth of new market opportunities.
industry
Manufacturing / Diversified
experience
5 - 7 years

Irvine, CA
Ensure proper problem management practices are in place which focus on root cause analysis and prevention of future problems.
industry
Food & Beverage
experience
11 - 15 years

Portland, OR
Continuously improve workflows and technology of core functions, including but not limited to CRM, IVR, performance reporting and core systems.
industry
Software
experience
8 - 10 years

Falls Church, VA
Develop and maintain a network of internal CSRA business development professionals with the Industry Groups to foster and build a persistent pipeline of new business for the ITC.
industry
Business Services
experience
11 - 15 years

Falls Church, VA
Participate, lead, and execute a development plan for cost savings and employment of leveraged assets/resources on all future bids and existing contracts where the business case supports decisions to allocate work to the ITC.
industry
IT Consulting/Services
experience
11 - 15 years

Mc Lean, VA
Create, implement and enhance internal reporting, and other processes to optimize team productivity.
industry
Software
experience
11 - 15 years

Newark, CA
As a Customer Support Manager, you will be working with a leading team of engineers, optical product experts, eye care vision leaders, customer service representatives, and optometrists.
industry
Health & Beauty
experience
5 - 7 years

Boston, MA
Work closely with the companys internal teams to ensure successful case resolution including working the product engineering teams.
industry
IT Consulting/Services
experience
11 - 15 years

Boston, MA
Take responsible for the delivery of the regional service order intake, revenue delivery and profit through identification and management of appropriate service streams including contract and warranty conversion, online spares, production contract differentiation and target upgrade opportunities.
industry
IT Consulting/Services
experience
5 - 7 years

$180K - Lexington, MA
Work closely with the companys internal teams to ensure successful case resolution including working the product engineering teams.
industry
Software
experience
8 - 10 years

Akron, OH
Analyze Technical Support policies and procedures and identify areas for process improvements aimed at reducing costs and improving efficiency, and implement changes as needed.
industry
Biotech/Pharma
experience
5 - 7 years

MN
Consults with customers to understand issues and concerns, to offer solutions, and to determine or advise both the process and the timelines for resolving.
industry
Business Services
experience
Less than 5 years

Melrose, MA
Implements policies and procedures regarding how incidents are received, identified, documented, distributed, and resolved.
industry
Software
experience
5 - 7 years

$70K - $90K - New York, NY
Communicate customer feedback, requests, problems, and concerns to the appropriate department (R&D, product, design.) and communicate the components of customer success cross-functionally to positively impact the product road map, sales and marketing messaging and service processes.
industry
Software
experience
Less than 5 years

Washington, DC
Responsible for providing escalation support to the Service desk to ensure an issue is escalated to the proper resource required to remediate. Works with desk side support engineers.
industry
Engineering Services
experience
5 - 7 years

Dallas, TX
Previous experience with a Technology Company - Leverage our current CRM and Case Management Tools but find ways to streamline this process, provide tighter integration with the product development team.
industry
Software
experience
5 - 7 years

Schaumburg, IL
Builds/cultivates and manages relationships with key stakeholders - both internal (Motorola) and external (customer, third party service providers, other stakeholders).
industry
Business Services
experience
5 - 7 years

Los Angeles, CA
Mentor, coach, hire and train a team of customer, operational and marketing support representatives.
industry
Business Services
experience
Less than 5 years

Wayne, PA
Monitor case management to ensure requests are prioritized, resolved and documented in a timely manner; provide HelpDesk Level 1 Support to local and remote end-users.
industry
Consulting
experience
5 - 7 years

Lehi, UT
This includes transformational projects such as major upgrades, RAC implementations and additional module implementations. Transitional projects include implementing new customers at Managed Cloud Services or moving a portion of an existing customer to Managed Cloud Services.
industry
Networks
experience
8 - 10 years