The System Administrator reports to a Supervisor and/or Technical Manager and provides mid-level support for a 24x7 LAN and associated applications, peripherals and connectivity in a Tier II service desk environment on a nationwide contract.
This position receives and responds to customer telephone calls in a Call Center environment, concerning tax assessments, notices and refunds for multiple tax types (i.e. Sales, Withholding, Corporate and Individual).
As a Customer Account manager you will be responsible for contacting between 20-30 of our customers on a weekly basis. Your duties will include basic project management tasks and customer service related responsibilities.
In this role, the selected candidate must have a strong communications skills and the ability to work effectively cross-functionally, both internally and externally is essential for success in this role.
In this role, you will develop a thorough understanding of AFC policies, processes and procedures relative to business development, loan processing, collections, expense control, and staff development.
The service desk specialist will support the army national guard reserve component manpower system (RCMS) by providing software support, data and knowledge management, architectural support, business process development and customer service desk (SD).
In this role, you will manage the deployment, configuration, monitoring, maintenance, upgrade, and support of all IT systems, including servers, network and telecom equipment, Macs/PCs, operating systems, hardware, software, and peripherals.
In this role, you will develop and implement service desk procedures. The selected candidate will be responsible for leading and managing a team of service desk professionals to deliver excellent technical and non-technical customer support to the users.
In this role, you will coordinate with other service providers to ensure service availability and currency. Manage and maintain IT training system applications and evaluate, design, and implement changes as requested by training staff.
In this position, you will provide first line of support and problem resolution for technology products or applications. Responds to inquiries and requests for assistance with organization's computer systems or PCs and resolves customer inquiries for one or more products or services. Analyzes simple to moderate issues and determines appropriate technical area or vendor to resolve problems.