Develop business plan for team/group operations including budget development. May build industry relations communicating technologies and operational concerns through industry networking. Manages the activities of individual contributors or supervisors in a section or department with accountability for goals, objectives, operational policies. May participate in the development of functional strategy. Has responsibility for hiring, termination, performance and salary decisions.
This position will direct and provide leadership to a team of client technology engineers that supports a multi-facility healthcare organization. Manages all activities of the team with responsibility for results in terms of service level attainment, performance standards, customer satisfaction, employee knowledge and retention, cost minimization, and process improvement.
The Manager IT Service Desk is responsible for designing and implementing effective and efficient service in support of PCs, software, printers and related peripheral devices, equipment relocation, purchasing of new hardware/software, and resolution of security issues.
Work with leadership and across teams to continuously improve service delivery in key areas (critical incident management, business continuity, security, communications services for other departments, regional Service Desk needs).
Demonstrated ability to problem-solve issues, evaluate and improve internal processes, train and develop team, and be the liaison between customer/sales/production. Review accounts receivables and provide appropriate information to corporate ar team.
Build cross functional working relationships within and outside of the Supply Chain to balance business needs, cost containment and customer needs; resolve customer delivery issues, complaints, etc in a timely manner.
Develops and implements Customer Services Policies that Drive Efficient Solutions Manages CT site inside sales supervisors/Customer Service leads and other team members to ensure ITT policies and procedures are followed.