Recruit, select, train, motivate, appraise job performance and discipline employees; develop and execute employee engagement and achievement plans; coach and develop employees by focusing on competencies and individual performance.
In this role, the selected candidate will
oversee teams that support one or more of the Health Plan Service Operations functions: Member/Provider Services, Missed Treatment Surveillance, Care Coordination, or Medical Records/Renal Care.
Hires, coaches, disciplines, and terminates employees when appropriate and in accordance with LoJack policies and in adherence with all employee laws. Works in conjunction with HR on matters of a disciplinary nature to minimize corporate risk.
Supervises, interviews and hires call center representatives.Track and report on complaint trends and submit recommendations to Manager/Director for employee education needs and operational enhancements.
Works in conjunction with the business development team in representing company's outsourcing capabilities to potential clients. Accompanies sales team to client sites, provides assistance in pre-sale inquiries and assists in client evaluation.