Job Market Guide: Call Center Operations Manager jobs - Nationwide

Competition
High
0.896731
Based on job seekers per open jobs
Desired Skills
Years of Experience
Years of Experience distribution graph for Call Center Operations Managers in Nationwide. Call Center Operations Managers in Nationwide have between ${} and ${} years of experience, averaging $${} years of experience.

114 Call Center Operations Manager jobs - Nationwide

Fort Lauderdale, FL
Identify team members who require training in advanced topics or remedial training; transfer team members to retraining spine as required with appropriate documentation on performance weakness and strengths.
industry
Advertising & Marketing Services
experience
Less than 5 years

Indianapolis, IN
The Distribution Center Operations Manager is responsible for all account management, customer service satisfaction and maintenance of employee relations and development.
industry
Transportation Services
experience
5 - 7 years

$50K - $60K - Lynchburg, VA
Responsible for managing client relationship on a day-to-day basis.
industry
Information Services
experience
5 - 7 years

Irvine, CA
This PM should also work with Business Manager and Multi Vendors for currently ongoing Contact Center management project.
industry
IT Consulting/Services
experience
Not Specified

Saint Louis, MO
Providing exceptional vision and leadership, the Sr. Manager of IT Operations is responsible for the day-to-day management of the ESHC distributed environment.
industry
Healthcare IT
experience
11 - 15 years

West Palm Beach, FL
Identify team members who require training in advanced topics or remedial training; transfer team members to retraining spine as required with appropriate documentation on performance weakness and strengths.
industry
Advertising & Marketing Services
experience
Less than 5 years

Minneapolis, MN
The System Operations Center (SOC) Manager is responsible for the management of the team and services provided in our 7x24x365 operations center.
industry
Healthcare IT
experience
5 - 7 years

Kennesaw, GA
Monitors the overall contact center teams and performance to ensure service levels meet or exceed functional and regulatory standards.
industry
Information Services
experience
5 - 7 years

Sugar Land, TX
Financial success of centers both operationally as well as from a customer satisfaction perspective; will need to work with HR regarding Recruiting/Retention, Employee Relations, Legal, and any other issues.
industry
Biotech/Pharma
experience
8 - 10 years

Phoenix, AZ
Provide leadership and vision to guide your team to achieve individual and team goals meet minimum performance standards as established by Sales Leadership on Lead to Close Loan conversion metrics and LO productivity requirements
industry
Financial Services
experience
5 - 7 years

Hoffman Estates, IL
Partners with management team to ensure optimization of human resources to fulfill organizational objectives.
industry
Business Services
experience
Not Specified

Woodridge, IL
Manages and coordinates the activities of multiple departments ensuring a productive, safe and inclusive work environment.
industry
Manufacturing / Printing & Paper
experience
5 - 7 years

Tampa, FL
Identify team members who require training in advanced topics or remedial training; transfer team members to retraining spine as required with appropriate documentation on performance weakness and strengths.
industry
Advertising & Marketing Services
experience
Less than 5 years

Orlando, FL
Identify team members who require training in advanced topics or remedial training; transfer team members to retraining spine as required with appropriate documentation on performance weakness and strengths.
industry
Advertising & Marketing Services
experience
Less than 5 years

$50K - $60K - Lynchburg, VA
Manages and directs call center employees to ensure revenue, service, and client satisfaction goals are met.
industry
Business Services
experience
5 - 7 years

Arlington, VA
Review Standard Operating Procedure (SOP) and to ensure staff follow and carry out the operations correctly. Develop, and update documents and SOPs for production services.
industry
IT Consulting/Services
experience
15+ years

$50K - $60K - Lynchburg, VA
Responsible for managing client relationship on a day-to-day basis.
industry
Financial Services
experience
Less than 5 years

Columbia, SC
Proactively manage a medium sized to large unit by coordinating their workload, ensuing proper staffing, conducting performance evaluations, approving compensation and monitoring development to achieve quality, compliance and productivity plan.
industry
Insurance
experience
5 - 7 years

Charlotte, NC
Provide general or direct supervision to exempt employees and/or skilled non-exempt employees; assigns duties and follow-up on employee performance.
industry
Biotech/Pharma
experience
8 - 10 years

Boca Raton, FL
Identify team members who require training in advanced topics or remedial training; transfer team members to retraining spine as required with appropriate documentation on performance weakness and strengths.
industry
Advertising & Marketing Services
experience
Less than 5 years

Sunnyvale, CA
Provide performance metrics and demonstrating expertise within service management processes and procedures to manage service impacting incidents are just some of the additional responsibilities of this critical role.
industry
Business Services
experience
11 - 15 years

Valhalla, NY
Create and implement strategies for customer service profit growth, revenue protection, and cost management. Create and maintain a professional working relationship with the local bargaining unit: to foster employee development and accountability.
industry
Networks
experience
Less than 5 years

Irving, TX
Act as client liaison and single point of contact for service delivery issues, maintaining data integrity, reporting requirements, and expectations management to established SLAs.
industry
Business Intelligence
experience
Less than 5 years

Harvard, IL
Manages and controls all expenses attributable to inbound operations, outbound operations, transportation and distribution of products, equipment utilization and distribution center buildings and property.
industry
Business Services
experience
8 - 10 years