Job Market Guide: Call Center Director jobs - Nationwide

Competition
Desired Skills
Years of Experience
Years of Experience distribution graph for Call Center Directors in Nationwide. Call Center Directors in Nationwide have between ${} and ${} years of experience, averaging $${} years of experience.

23 Call Center Director jobs - Nationwide

Richardson, TX
This position is responsible for the architecture, roadmap, and managing the full lifecycle management for Call Center & Network.
industry
Healthcare IT
experience
5 - 7 years

Albany, NY
The selected candidate will lead all compliance certifications and re-certifications, including ISO 9001 quality management standards.
industry
Business Services
experience
11 - 15 years

Director Call Center

Memphis, TN
Design, develop and implement Inside Sales Team processes from raw lead to closing; design motivational contests, awards, and incentive plans; create a sales environment that translates to increased sales.
industry
Consumer Goods / Miscellaneous
experience
8 - 10 years

Richardson, TX
The As a Service goal for infrastructure is to design repeatable, integrated, standardized, and automated services using a ITSM service lifecycle mindset focused on business value and business centric service levels. The integrated services will be communicated through our Service Catalog.
industry
Misc. Healthcare
experience
5 - 7 years

Call Center Director

Minneapolis, MN
Hire and retain incredible individuals, this includes creating a road map for career growth as well as compensation.
industry
Patient Care
experience
11 - 15 years

Call Center Director

$80K - $120K - Naperville, IL
Creating an inquiry call atmosphere that allows for staff to appropriately bond with callers, probe for information, and convert calls into admissions in a manner that is timely, effective and efficient.
industry
Patient Care
experience
5 - 7 years

$70K - $90K - Miami, FL
In this role, the selected candidate will establish organization and staffing plans that are flexible and that allow the company to meet growth and client requirements, particularly as related to the companys peak season.
industry
Information Services
experience
Less than 5 years

Coudersport, PA
Manage all residential outage activity making sure appropriate resources are dispatched and issues are moving toward resolution, escalating as needed.
industry
Telecommunications
experience
5 - 7 years

Atlanta, GA
Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
industry
IT Consulting/Services
experience
15+ years

Director, Call Center

Columbus, OH
Develop and maintain and efficient practices around recruiting, training, coaching, recognition, performance standards, delineation of duties and responsibilities, staffing levels and supervision.
industry
Education
experience
11 - 15 years

Chicago, IL
This position is responsible for the architecture, roadmap, and managing the full lifecycle management for Call Center & Network.
industry
Healthcare IT
experience
5 - 7 years

Coudersport, PA
This position will manage the day to day operations of the inbound call center, local offices, and dispatch organization.
industry
Business Services
experience
5 - 7 years

East Syracuse, NY
Collaborates with medical offices, Learning and Development, Information Technology, Labor Relations and Operational Excellence to ensure that all business requirements are identified and reflected in the call center so that customer service standards are consistently achieved.
industry
Misc. Healthcare
experience
5 - 7 years

$120K - $160K - Dallas, TX
Responsible for establishing process improvements and technology selection for the WFM department and will ultimately be responsible for the overall WFM delivery, support and execution.
industry
Financial Services
experience
8 - 10 years

Memphis, TN
Responsible for the successful operation of a call center. Activities may include inbound calls, outbound calls, or both. Responsibilities may include the growth and profitability of specific product lines, staffing and operations, customer services, developing and implementing product/service standards.
industry
Consumer Goods / Miscellaneous
experience
8 - 10 years

Chicago, IL
The As a Service goal for infrastructure is to design repeatable, integrated, standardized, and automated services using a ITSM service lifecycle mindset focused on business value and business centric service levels. The integrated services will be communicated through our Service Catalog.
industry
Misc. Healthcare
experience
5 - 7 years

Coudersport, PA
Manage all residential outage activity making sure appropriate resources are dispatched and issues are moving toward resolution, escalating as needed.
industry
Telecommunications
experience
5 - 7 years

Eau Claire, WI
In this role, the selected candidate will be responsible for setting the strategic vision for the team, designing and implementing innovative core programs across the department.
industry
Veterinary Healthcare
experience
5 - 7 years

Florham Park, NJ
Oversee all HUB and call center operations providing measurable performance indicators for all programs in the areas of quality, productivity, cost, and workflow accuracy.
industry
Consulting
experience
Not Specified

Coudersport, PA
Manage all residential outage activity making sure appropriate resources are dispatched and issues are moving toward resolution, escalating as needed.
industry
Business Services
experience
5 - 7 years

$85K - $100K - Memphis, TN
Oversees and accountable for all activities related to strategic growth and development of a centralized call center including workflow.
industry
Diversified Industrial
experience
8 - 10 years

Coudersport, PA
Improves customer service quality results by studying, evaluating, and re-designing processes; managing service and quality metrics; monitoring and analyzing results; implementing changes.
industry
Diversified Industrial
experience
5 - 7 years