The Call Center Enablement Program Manager will oversee the performance and administration of all aspects of an ongoing strategic program including planning, organizing, leading, and administering the activities of the Center for Call Center Excellence, and developing and managing the training program for Customer Care.
The Retail Center Manager Bench will be assigned a retail center, and will be responsible for managing the overall operations of that retail center including supervision of team members, the administration of center sales performance, profitability, procedural compliance and customer experience objectives.
In this role, the candidate will manage and execute end to end talent management process for RMs including market expansion, hiring, onboarding, proficiency of sales management; Perform performance reviews of all RMs and provide constructive feedback and coaching.
Financial center managers (FCMs) operate as business owners and are responsible for fostering a team environment and instilling an effective client-centric, sales and risk culture within the center, demonstrating that we are here collectively to help our customers achieve their financial goals.
In this role, you will be responsible for brand storytelling, retail and hospitality consumer and trade experience by leading and inspiring Visitor Center Reps to provide high level customer service and achievement of long and short term sales goals.
In this role, the selected candidate will be responsible for interviewing, training and ensuring the successful orientation and onboarding of new colleagues; manage daily operations, workflow, work schedules, timecard monitoring etc. to ensure efficient and effective Health Center performance.
In this role, the selected candidate will manage motivates and inspires team of positive employees at the center to foster commitment to the CareSpot mission and values and increase customer loyalty to CareSpot.
In this role, the selected candidate will establish and maintain department standards by developing and ensuring compliance with all Call Center process standards through reviews and audits of call reports.
In this role, you will ensure the maintenance of fiscal reporting procedures within center, including accounts receivable, inventory reports, daily sales recaps, and daily bank deposits in full compliance with established company policies.
In this role, the selected candidate will participate in the recruiting process, instructs, assigns, directs and reviews the work of infrastructure operations team members, prepares performance reviews and provides ongoing feedback.
The Business Center Manager is responsible for managing the overall operations at a low-volume center, including supervision of team members and the administration of center sales performance, profitability and customer experience objectives.
In this role, you will develop training programs for the team from internal and external sources of knowledge that focuses on troubleshooting and the use of procedures and tools that addresses customer needs.
In this role, the selected candidate will establish and maintain department standards by developing and ensuring compliance with all Contact Center process standards through reviews and audits of call reports.