In this role, you will identify and document the problem summary and description as described by the customer as well as record the call details in the Customer Relations Management (CRM) tool following the documented processes.
The Technical Support Specialist I will assist the Technical Support team with tasks related to client support and troubleshooting. The selected candidate will provide technical support as required for internal and external clients.
In this role, you will provide support and training for a variety of technologies and work with internal departments to gather an understanding of new technologies as they roll-out and provide support to our internal customers.
In this role, you will focused on the direct support of our customers by providing expert technical solutions for both assay and instrument related issues using telecommunication, chat or other emerging technologies.