In this role, the selected candidate will be responsible for debit balance collection administration, including preparation of monthly agent debit balance reports for management and will prepare correspondence in accordance with established guidelines and arrange repayment schedules with producers and coordinate collection efforts with the Legal department.
In this role, you will focused on the direct support of our customers by providing expert technical solutions for both assay and instrument related issues using telecommunication, chat or other emerging technologies.
In this role, you will interface with on board supermarket control systems and control schemes. Interface with sub systems to facilitate data transfer and analysis, coordinate with 3rd party software suppliers to integrate developed programs.
In this role, you will work with application managers to ensure capacity, resiliency and availability thresholds are met; perform application performance bench marking and develop associated capacity plans.
In this role, you will be responsible for
provide application support, trouble - shooting and consulting on product usage. May need to talk customers through complex procedures, or remotely access their servers to aid in demonstrations an / or problem resolution.
In this role, you will provide application support, trouble-shooting and consulting on product usage. May need to talk customers through complex procedures, or remotely access their servers to aid in demonstrations and/or problem resolution.
The Senior Technical Support Specialist receives, prioritizes, documents, and actively resolves end user technical requests via the phone using diagnostic skills, knowledge management and help request tracking tools.